⚠️ NO REFUNDS POLICY
ALL PURCHASES ARE FINAL AND NON-REFUNDABLE. By proceeding with a purchase, you acknowledge and accept that you will NOT receive a refund under any circumstances.
1. Policy Overview
Photos.Chat operates a strict no-refund policy due to the nature of our AI-powered digital service. Once points are purchased, they are non-refundable and cannot be exchanged for cash or credit.
2. Why We Don't Offer Refunds
🔬 Experimental AI Technology
Our service uses experimental AI models that produce variable results. Quality and accuracy depend on multiple factors including photo quality, AI model performance, and artistic interpretation.
🤝 Third-Party AI Dependencies
We rely on third-party AI services (Replicate AI, Google Gemini) for processing. We cannot control or guarantee their output quality, making refunds impractical.
💰 Instant Digital Service
Points are delivered instantly and can be used immediately. Unlike physical goods, digital services cannot be "returned" once consumed.
💎 Non-Expiring Points
Your points never expire, giving you unlimited time to use them at your convenience.
3. Situations Where Refunds Are NOT Issued
We do NOT provide refunds in the following situations:
3.1 Unsatisfactory Results
- AI transformation does not meet your expectations
- Style or appearance differs from what you imagined
- Colors, clothing, or jewelry don't match your preference
- General dissatisfaction with AI output quality
3.2 Failed Transformations Due to User Error
- Poor photo quality (blurry, dark, low resolution)
- Group photos or multiple people in the image
- Face not clearly visible or obscured
- Wrong file format or corrupted images
3.3 Prohibited Content
- NSFW content (nudity, sexually explicit, violence)
- Inappropriate or offensive images
- Content violating our Terms of Service
⚠️ Important: If transformation fails due to prohibited content, your points will be deducted WITHOUT refund.
3.4 Technical Issues with Third-Party Services
- Replicate AI service downtime or failures
- Google Gemini AI processing errors
- Third-party API rate limits or restrictions
- Model performance variations
3.5 Change of Mind
- You no longer want to use the service
- You purchased the wrong pack
- You bought more points than needed
- You prefer a different service
3.6 Processing Time
- Delays in transformation processing
- Slower-than-expected results
- Temporary service interruptions
4. No Cancellations
Once a purchase is completed, it CANNOT be cancelled. Points are added to your account immediately and cannot be removed or reversed.
5. Payment Issues
5.1 Payment Failed but Amount Debited
If your payment fails but the amount is debited from your account:
- Wait 24-48 hours for automatic reversal by your bank
- If not reversed, contact your bank/payment provider first
- Contact us at support@photos.chat with transaction details
5.2 Duplicate Charges
If you are charged multiple times for the same order:
- Contact us immediately at support@photos.chat
- Provide transaction IDs for all duplicate charges
- We will investigate and issue refund for duplicate charges only
6. Points Never Expire
To ensure fairness, all purchased points remain valid indefinitely. There is no time pressure to use them, reducing the need for refunds due to unused points.
7. Best Practices to Avoid Disappointment
To maximize satisfaction with your transformations:
7.1 Photo Quality Guidelines
- ✅ Use clear, well-lit portrait photos
- ✅ Ensure face is fully visible and unobstructed
- ✅ Use high-resolution images (minimum 512x512 pixels)
- ✅ Single person in the photo
- ✅ Face the camera directly
7.2 Start Small
- Try the Starter Pack (₹99) first to test the service
- Upgrade to larger packs once satisfied with results
- Experiment with different photo types to learn what works best
7.3 Understand AI Limitations
- AI transformations are artistic interpretations, not exact recreations
- Results vary based on photo quality and AI model performance
- Some styles may work better than others depending on your photo
8. Alternative Options
If you're unhappy with a transformation:
8.1 Try a Different Style
Different styles may produce better results with your specific photo. Experiment with multiple options.
8.2 Use a Better Photo
Try again with a higher-quality, better-lit photo for improved results.
8.3 Save Points for Later
Since points never expire, you can wait and try again later with different photos.
9. Customer Support
While we cannot offer refunds, we're here to help you get the best results:
- WhatsApp: +91 98765 43210
- Email: support@photos.chat
- Support Hours: 9:00 AM - 10:00 PM IST (Daily)
Our team can:
- Provide tips for better photo quality
- Suggest styles that may work better for your photo type
- Troubleshoot technical issues
- Explain AI transformation results
10. Legal Compliance
This refund policy complies with Indian consumer protection laws. By using Photos.Chat, you acknowledge that:
- This is an experimental technology-based service
- Results are not guaranteed or warranted
- You accept full responsibility for your purchase decision
- You waive any right to refunds or chargebacks
11. Chargeback Warning
⚠️ Chargeback Policy
Filing a chargeback or payment dispute after using our service constitutes fraud. We will:
- Suspend your account immediately
- Provide evidence to payment processor that service was delivered
- Take legal action if necessary
12. Changes to This Policy
We may update this Cancellation & Refund Policy at any time. Changes will be posted with a new "Last Updated" date. Your continued use of our service after changes constitutes acceptance.
13. Acceptance
- You have read and understood this Cancellation & Refund Policy
- You accept that all sales are final and non-refundable
- You understand this is experimental AI technology with variable results
- You waive any right to refunds, cancellations, or chargebacks
14. Contact Us
For questions about this policy:
- WhatsApp: +91 98765 43210
- Email: support@photos.chat